due to the delicate nature of ceramics all orders are shipped insured for their full value. if an item arrives damaged please contact us within five days of receipt so that we can determine fault, initiate a postal claim, and refund the amount.
expected US deliver times are 4-7 days after the package has shipped.
we do ship internationally. please select your country of origin when checking out. prices are determined based on location and delivery times vary.
we cannot be held liable for things lost or stolen in the mail.
generally, we do not accept returns. all objects are handmade, individually unique and may have minor imperfections. we will do our best to highlight these in product photos. that said if there are cracks or chips when your item arrives please let us know and we will apologize immensely before sending you a return slip, a refund, or a replacement.
please note that special orders and replacements could take 4-6 weeks (or longer if specified) as a result of drying times and kiln firing schedules.